Website hosts often suspend websites for a myriad of reasons ranging from malware to spam. The bottom-line is that you are responsible for the security of your website. They do it for a number of reasons like malware infection, use of excess resources, payment failure, and other policy violations.
One of the most common reasons a site is suspended is due to lack of payment for web hosting. Check your spam folder for web host messages. File an appeal and we may be able to unsuspend your account. MalCare scans, cleans and protects your website from all manner of threats, all in one security plugin. You may be wondering why manually cleaning your website falls at the bottom of the list, considering we ordered it for cost-effectiveness.
By that point, not only has the malware gotten worse, but the site is also in shambles, and there are a whole bunch of other problems. Finally, it winds up costing the admin more than what it would have if they had gone with an expert cleaning service—which is pricey in its own right.
Get a list of the hacked files from your web host. This is a good starting point, and can help you at least get your site up and running once again. Take a backup of your website. This is a non-negotiable part of this process. If things go awry, a hacked website is better than no website at all.
Plus, if your web host decides to delete your website, you can at least recover it using a backup. Look for the malware in the files indicated by your web host. At this point, you should be able to get your web host to restore your website. At least you can then install and use a security plugin to scan your website more thoroughly to find all the instances of malware.
Reinstall WordPress, all your plugins and themes. Make sure to download them from the repository, and that the versions match what was originally on your website. We have a detailed breakdown of manual cleaning in this article.
However, malware can vary greatly on multiple counts: how it manifests, what it does, where the hacks appear, how the hack was achieved, and much more. It is impossible to account for all these variations. The malware is gone, but there is still the issue of how it got hacked in the first place.
This is usually because of vulnerabilities, backdoors or compromised user passwords. These steps will help you close out the cleaning process, by plugging the gaps. Also consider removing any extra, unused plugins and themes from your website.
We have also witnessed forgotten WordPress installations on the website, which have been the cause of infection. If possible, get rid of these as well. Resources, like processing power, memory, and storage, are shared by all the websites that exist on that server.
To make sure that all the websites hosted on a shared hosting plan get a fair amount of server resources, web hosts set a cap on those resources for each account. Usually, a web host will alert you if you are reaching or exceeding the resource limit before suspending your account.
So if you have received emails about reaching the resource limits, it is a good time to start analyzing your hosting usage. Some of the questions you should ask are:.
If the increase is sudden, then you may be experiencing bot traffic. Bad bots are a menace, scraping data from websites, trying to hack them by brute force attacks or by creating spam. There are of course good bots, like googlebot, but they do not overwhelm server resources.
Malware can cause sites to get overloaded and use up excessive resources. We have listed malware as a separate reason why the web host suspended your account, but it is possible that the malware went undetected by the web hosts altogether. Almost every web host we have seen uses basic malware scanners, so there are several types of malware that get missed. There is most likely an errant plugin or theme which is using excessive resources. You can try deactivating the plugins and themes one at a time to see which one is causing the excessive consumption, but it is an ineffective and time-consuming process.
You may need to involve an expert developer at this point of time. A quick fix, if you have backups, is to migrate to another hosting provider with better resource plans. This will get your website up and running quickly, and you can debug at your leisure.
Caching can help solve the problem associated with the load. Caching is actually a way to speed up website load times and to better user experience, but it can reduce the number of server requests considerably as well. It may be tempting to upgrade and solve the problem, however, it can be a superficial fix. Often, there is an underlying problem, and moving to a higher plan will not fix these issues. To prevent bot traffic, you need to have a firewall for your website.
In our opinion, these issues are easily dealt with, so we have clubbed them together. The resolution is mainly to contact the web host and work with them till your site is back up and running.
Web hosts have your credit card information on file, and will charge it automatically at the time of renewal. These transactions can fail for multiple reasons like insufficient funds, expired cards, or fraud prevention. You will then get an email saying that the transaction has failed, and to please update your payment information.
In fact, most of them will send reminders several times a month before the due date via email as well, if you are on a yearly subscription plan. The fix is simple enough. Just make your payment and the site will be up and running in no time. We also recommend switching to an annual subscription, to avoid suspension hassles and missing reminders.
Alright, we can all acknowledge we rarely read the fine print. CGI stands for Computer Generated Imagery and it is usually used for movies and animated stuff for the games.
Yet, when you are dealing with the PHP hosting or some other platform for hosting the website on the internet, it is the term that deals with page dynamics and how the page looks for the visitors when they are clicking on your website link. A few things that you will need to know about the error message, what it means and how to remove it are:.
That can be quite troublesome, and there might be a number of reasons for this to happen. Yet, you can never be sure about the actual reason, but you will need to fix it for sure. If your account is suspended, that would mean your hosting is not working and the webpage is down as well.
That is certainly not something that you would like to have and here are a few ways that you can fix this problem up without having to get much worried about it. If you are hosting the domain and website on your own server, it will be pretty easier to fix up the problem for you.
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